Refund policy

Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or self-employed professional activity.)

Cancellation Policy

Right of Withdrawal (excluding Switzerland and the USA)

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day:

  • on which you, or a third party named by you who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered together;
  • on which you, or a third party named by you who is not the carrier, took possession of the last item, provided that you ordered several goods as part of a single order and these are delivered separately.

To exercise your right of withdrawal, you must inform us (Fabio Arcangioli, Bunsenstraße 7, 67069 Ludwigshafen, phone number: +49 174 3831160, email: esolocosamia@gmail.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this diminished value results from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for whose production an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
  • for the supply of goods that are liable to deteriorate or expire rapidly;
  • for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market beyond the trader’s control;
  • for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery;
  • for the supply of goods which, after delivery, have been inseparably mixed with other goods due to their nature;
  • for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

  • To Fabio Arcangioli, Bunsenstraße 7, 67069 Ludwigshafen, email: esolocosamia@gmail.com:
  • I/We () hereby give notice that I/We () withdraw from my/our () contract for the purchase of the following goods () / the provision of the following service (*)
  • Ordered on () / received on ()
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.