FAQ

What types of products does the shop offer?

  • In our online shop, you will find faith-inspired Christian clothing, accessories, and many great gift ideas.

Is there a size chart for clothing?

  • Of course, we have added a size chart for every product that requires one. These can be found in the product layout under the size and color selection.
  • Size charts facilitate purchases and prevent incorrect purchases.
  • Due to the wide variety of product features, paying attention to the size chart is all the more important, as products may vary in size.

Which shipping company is responsible for the delivery of my products?

  • We want our products to arrive safely and undamaged, which is why we trust DHL's service.

Is there a way to track my order?

  • Of course, we will send you the DHL tracking number directly after dispatch. This way, you can always check the current status.

How can I change my shipping address?

      • It's simple: If you've made a mistake, contact us directly via the contact form in our online shop or at info@esolocosamia.de and explain your concern so we can correct the error directly before your product goes into production.

      Are there instructions or tips for using the products?

      • Practical washing and care instructions are always sent with the product.

      How can I rate products or leave reviews?

        • You have the option to voluntarily leave a review in our online shop.
        • We are very grateful if you do, as we value our customers' feedback and always want to offer you the best.

        How can I sign up for the newsletter?

        • This is possible in our online shop. Just look at the bottom of our footer, where you will find the registration window.
        • Of course, you can unsubscribe from the newsletter at any time for free.

        How can I contact customer service if I have more questions?

        • Simply send us your concern via our contact form in the online shop or to info@esolocosamia.de.
        • We will process your request as quickly as possible and get back to you.

        Note for our USA customers 🇺🇸

        We are continuously expanding our product range and production capacities within the USA to offer even faster delivery times and a wider selection for our American customers in the future.